General Questions
How long will it take to get my order?
We strive to process orders quickly and most orders are shipped within 12-24 hours of being placed. Under normal circumstances, orders should arrive within 3-7 days (continental US). We ship via USPS, which typically takes 2-5 days for delivery depending on the service selected. Our cutoff time for USPS shipping is 2PM (Central). Orders processed and/or delivered to the post office after 5PM will ship the next business day. We may require additional time to process orders during holidays. Additionally, USPS orders shipped during the holidays may be slightly delayed due to high volume, and delivery service dates may not be guaranteed. You can read more about USPS guidelines here: https://www.usps.com/holiday/holiday-shipping-dates.htm
Are your products made in the USA?
All our products are made in the USA, and most are manufactured in Wisconsin
Are you an American company?
Yes, we are American-owned and run
Where are you located?
We are located in Portage, Wisconsin, about 30 minutes north of Madison
Silicone Kitchenware
Does your silicone have fillers, BPA, or plasticizers?
Our silicone is ultra-pure, and contains no fillers, BPA, or plasticizers
Are your spatulas dishwasher safe?
The silicone heads are dishwasher safe, and we recommend detaching them from the handles for a thorough cleaning from time to time.
The resin handles are dishwasher safe. The wood handles are handwash only
My wooden handles went through the dishwasher and now they're rough. Is there any way to save them?
Putting wood through the dishwasher strips it of moisture and opens the grain. However, it may be possible to salvage the handles by gently "sanding" them with a piece of brown paper sack and, when soft, liberally oiling them with oiling wax or mineral oil
Cutting Boards, Charcuterie Boards and Trivets
How do I care for my cutting boards or chopping blocks?
Wash after use with warm soapy water and wipe dry. Never soak in water, or allow foods to sit on the board for extended periods of time. Oil the boards from time to time to retain moisture
My cutting board is rough. Is there a way to make it smooth again?
If your board becomes rough to the touch, you can gently sand it with a piece of brown paper bag. After sanding, oil the board to preserve moisture
How do I apply oiling wax?
Rub the oiling wax on with a soft cloth. Allow the oiling wax to soak in, then wipe off the excess
How do I care for my charcuterie boards and wooden trivets?
Gently wipe down with a damp towel. If needed, wash with warm soapy water and dry immediately
Linens
How do I care for my flour sack towels?
Our flour sack towels are machine washable and dryable. Avoid fabric softeners or dryer sheets as these will affect absorbency. If your towels are dyed, wash with like colors only